At MSI Asia Pacific we recognize the importance and value of listening and responding to questions, feedback and concerns. Use the form to email us your feedback or contact us via phone or post. You can read our complaints policy here.

If you are after an appointment within Australia at MSI Australia, please call 1300 003 707 or visit their website.


  • What does MSI Asia Pacific do?

    MSI Asia Pacific is an Australian-based NGO, part of the MSI Reproductive Choices global partnership (MSI), which has been providing sexual and reproductive healthcare services for over 45 years. Our 9,000 team members worldwide work across 37 countries providing contraception, comprehensive abortion care, and maternal healthcare services wherever they’re needed – from major cities to rural, hard-to-reach villages.

    MSI Asia Pacific serves as the Public Engagement and Project Management office for MSI in Australia and the Asia Pacific region. Working with key institutional donors, foundations and individual supporters, we lead on advocacy and policy engagement and oversee high-quality programming using funds from this region.

  • Who was Marie Stopes?

    Marie Stopes founded the Marie Stopes Women’s Clinic in London in 1925. In 1975, our founders Tim Black CBE, Jean Black and Phil Harvey purchased the Clinic and began the modern MSI organisation.

    Today, the legacy of Marie Stopes, the woman, is deeply entangled with her views on eugenics: opinions which are in stark contrast to our values and principles. Although our organisation was not founded by Marie Stopes, there were understandable misapprehensions that MSI had a meaningful connection to her and her views. So, on 17th November 2020, our global partnership changed its name to MSI Reproductive Choices to reflect our fundamental focus on choice. In late 2021, our Australia-based office followed, changing our name to MSI Asia Pacific.

    MSI was built on the views of our founders, who believed that by treating women as individuals – and providing client-centred, high quality, compassionate care – they could empower women to take control of their lives and pursue the future of their choice, on their terms.

  • Are my donations tax deductible?

    Yes, all donations over $2 in Australia are tax deductible.

  • Where exactly does my money go?

    90% on program delivery and support

    MSI Asia Pacific’s International Programs expenditure represented 90% of total expenditure in 2022, ensuring the majority of funds are spent in country and support office costs remain low.

    3% on fundraising

    We are a social business that understands philanthropy and aid cannot be relied upon indefinitely. We self-fund some of our work by generating a surplus in clinic networks, such as in the United Kingdom and Australia. We also work to develop sustainable approaches, generating income where possible and working within existing health systems to leverage resources. For these reasons, we invest very little in fundraising when compared to other international development organisations.

    7% accounting and administration

    As with any other business, there are administrative and accounting duties that must be done in support of our work, so we can continue to serve the women that need us most. For additional information on how MSI Asia Pacific derived these figures, please view our latest annual report.

  • Will you send me an EOFY receipt?

    Yes. At the end of the financial year, we will email you a receipt that details all of your transactions with MSI Asia Pacific for those 12 months. You will also receive a receipt after each transaction made throughout the year.

  • Can I make a donation to a specific country or project?

    We ask our supporters to first consider making an unrestricted donation to MSI Asia Pacific, as your gift can then go where it’s most needed. To discuss major gifts, please contact us.

  • I’d like to discuss a bequest with you

    Please contact us at bequests@msichoices.org.au

  • I’d like to amend my direct debit details or update my card

    No problem. Email us to supporter@msichoices.org.au or call us on 1300 478 486 and we can update that for you.

    Make sure you use the same email address you originally signed up with.

    Once logged in, you can update your card details, pause your recurring donations, manage your donation or download a tax summary. If you are having trouble, please contact us.

  • Can I volunteer for you?

    Unfortunately, we are not in a position to take on volunteers.

  • How can I make a complaint or leave feedback?

    At MSI Asia Pacific we recognise the importance and value of listening and responding to concerns and complaints. If you would like to provide feedback or make a complaint, you can contact us by calling 1300 478 486 or emailing us at feedback@msichoices.org.au

    If you would like further information on our complaints handling, please download our complaints policy.

  • How can I make a family planning appointment in Australia?

    Please contact MSI Australia on 1300 315 664.

  • Why do you refer to ‘women and girls’?

    We use the terms ‘women’ or ‘women and girls’ as most of our clients worldwide are assigned female at birth. We recognise that the term ‘women’ can encompass a wide variety of experiences and identities (including but not limited to cis and trans women). We also recognise that men, non-binary people and people who do not identify as women or girls require access to our services too.

    At MSI we endeavour to ensure our services are as inclusive as possible and cater to the needs of everyone. We aim to provide quality, caring and non-judgemental services to everyone, irrespective of age, ability, gender, identity, sexual orientation or expression, or any other factor.

  • Why do you refer to ‘family planning’?

    We acknowledge that the term ‘family planning’ implies that contraception services are just for married couples, who already have families or are planning to start a family. Based on our client data, we know that many unmarried or unpartnered individuals, including many adolescents, use our services already and we want to ensure they don’t feel excluded.

    At MSI, we believe that anyone, regardless of their relationship status, age or life experience, should have a safe and satisfying sex life, and access to comprehensive sexual and reproductive health care which enables this. We aim to provide everyone with services that meet their individual needs, where and when they need them, free from shame and stigma.

    The term ‘family planning’ is still widely used within the health and development sectors, so we do still use the term, but acknowledge that contraception services should be readily available for everyone, regardless of their relationship status, including those who do not have, or are not planning a family.